1. Introduction

• Viktorija Malinauska is committed to customer satisfaction. This return and refund policy sets out the terms by which you can return and receive a refund for purchases made on our website medapp.lv and in our physical stores.

2. Product compliance with return policy

• Term: Customers can return products within 14 days of purchase.
• Condition of the goods: The goods are returned unused, in the original packaging, with unremoved labels and documentation.
• Product Exceptions: Customers cannot return customized or personalized products, or products marked as non-returnable at the time of purchase.

3. Procedure for returning goods

• Requesting a Return: To initiate a return, contact us by email [email protected] or by calling +371 27179264 Please state your order number and reason for return.
• Return Shipping: Customer is responsible for return shipping costs, except when the Product is returned due to a defect or incorrect shipment.
• Return Inspection: Upon receipt, the Item is inspected to ensure it complies with our returns policy.

4. Refund

• Refund Processing: Refunds will be made within 14 days of receipt of the returned item, if applicable.
• Refund Method: The refund amount will be credited to the original payment method.
• Partial Refunds: A partial refund may be received in cases where an item is returned used or damaged (unless it is a manufacturing defect).

5. Exchange of goods

• Exchange options: Customers can also choose to exchange the product instead of the refund option. Exchange options are subject to availability of the desired product.
• Exchange Process: The exchange process is subject to return conditions. Once the return has been approved, the new item will be shipped.
• Damaged goods or goods with a defect
• Damage Reporting: If you have received a damaged or defective item, please report it to us within 7 days of delivery for a full refund or exchange.
• Evidence of damage: Please provide photo evidence of the defect or damage when contacting us.

6. Order cancellation

• Cancellation before shipping: Orders canceled before shipping will be fully refunded.
• Cancellation after shipping: If an order is canceled after it has been shipped, the return policy will apply and shipping costs will be borne by the customer.
• Restrictions
• Legal Compliance: This policy complies with Latvian consumer protection laws and regulations.

7. contact information

• If you have any questions or concerns about these Returns and Refunds Policy, please contact us:
• E-pasts: [email protected]
• Tālrunis: (+371) 27179264
• Adrese: Lāčpļēša iela 52, LV1011