Viktorija Malinauska is committed to customer satisfaction. This return and refund policy sets out the terms by which you can return and receive a refund for purchases made on our website medapp.lv and in our physical stores.
Product compliance with return policy
Term: Customers can return products within 14 days of purchase.
Condition of the goods: The goods are returned unused, in the original packaging, with unremoved labels and documentation.
Product Exceptions: Customers cannot return customized or personalized products, or products marked as non-returnable at the time of purchase.
Procedure for returning goods
Atgriešanas pieprasīšana: lai uzsāktu atgriešanu, sazinieties ar mums pa e-pastu [email protected] vai zvanot uz tālruni +371 27179264 Lūdzu, norādiet sava pasūtījuma numuru un atgriešanas iemeslu.
Return Shipping: Customer is responsible for return shipping costs, except when the Product is returned due to a defect or incorrect shipment.
Return Inspection: Upon receipt, the Item is inspected to ensure it complies with our returns policy.
Refund
Refund Processing: Refunds will be made within 14 days of receipt of the returned item, if applicable.
Refund Method: The refund amount will be credited to the original payment method.
Partial Refunds: A partial refund may be received in cases where an item is returned used or damaged (unless it is a manufacturing defect).
Exchange of goods
Exchange options: Customers can also choose to exchange the product instead of the refund option. Exchange options are subject to availability of the desired product.
Exchange Process: The exchange process is subject to return conditions. Once the return has been approved, the new item will be shipped.
Damaged goods or goods with a defect
Damage Reporting: If you have received a damaged or defective item, please report it to us within 7 days of delivery for a full refund or exchange.
Evidence of damage: Please provide photo evidence of the defect or damage when contacting us.
Order cancellation
Cancellation before shipping: Orders canceled before shipping will be fully refunded.
Cancellation after shipping: If an order is canceled after it has been shipped, the return policy will apply and shipping costs will be borne by the customer.
Restrictions
Legal Compliance: This policy complies with Latvian consumer protection laws and regulations.
Kontaktinformācija:
If you have any questions or concerns about these Returns and Refunds Policy, please contact us:
E-pasts: [email protected]
Tālrunis: (+371) 27179264
Adrese: Lāčpļēša iela 52, LV1011